Seven16 Group Privacy Policy

1. Introduction

Seven16 Group, LLC ("Seven16 Group," "Company," "we," "us," or "our") respects your privacy and is committed to protecting personal information handled through its websites, software products, SaaS platforms, APIs, dashboards, and related services, including DOT Intel and any other products, services, or domains that link to this Privacy Policy (collectively, the "Services").

This Privacy Policy explains what information is collected, how it is used, when it is shared, how long it is retained, what rights individuals may have, and how Seven16 Group addresses AI-enabled processing in the Services.

By accessing or using the Services, users acknowledge the practices described in this Privacy Policy.

2. Scope

This Privacy Policy applies to information processed by Seven16 Group when acting as a business, controller, or service provider in connection with the Services.

In some enterprise or team deployments, Seven16 Group may process certain information on behalf of a customer, in which case that customer may separately act as the controller of certain personal data and Seven16 Group may act as a processor or service provider.

3. Categories of information collected

Seven16 Group may collect the following categories of information:

• • Account and identity data, such as name, email address, business phone number, company name, username, job title, and login credentials.
• • Billing and transaction data, such as subscription tier, invoices, payment status, billing contacts, tax information, and limited payment metadata provided by payment processors.
• • Usage data, such as pages viewed, searches performed, records unlocked, filters used, exports generated, API calls, session events, and feature usage metrics.
• • Device and technical data, such as IP address, browser type, device identifiers, operating system, log files, timestamps, crash reports, and performance diagnostics.
• • Communications data, such as support emails, sales inquiries, chat messages, attachments, call notes, and feedback submissions.
• • Customer-provided data, such as files, lists, CRM exports, notes, preferences, business records, and configuration data uploaded or entered into the Services.
• • Public and third-party business data, including transportation, insurance, safety, licensing, and related industry data obtained from public records, customer-approved integrations, or lawful third-party sources.
• • AI interaction data, such as prompts, instructions, model inputs, outputs, feedback signals, correction events, confidence indicators, and quality-review annotations when users interact with AI-enabled features.

4. Sources of information

Seven16 Group may collect information directly from users, automatically through the Services, from customers using enterprise or team accounts, from payment processors and infrastructure vendors, from public data sources, and from integrations or other third parties authorized by the user or customer.

5. How information is used

Seven16 Group may use information to:

• • Provide, operate, secure, maintain, and improve the Services.
• • Authenticate users, administer accounts, and manage subscriptions, seats, usage caps, and credit-pack consumption.
• • Process orders, payments, renewals, invoices, tax calculations, credits, refunds, and collections.
• • Deliver dashboards, analytics, recommendations, scoring outputs, watchlists, alerts, and product features requested by users or customers.
• • Respond to inquiries, provide support, send transactional notices, and communicate about product, billing, and policy changes.
• • Detect fraud, abuse, unauthorized access, policy violations, and security incidents.
• • Comply with legal obligations and enforce agreements.
• • Train, tune, evaluate, monitor, and improve machine-learning or AI-enabled features as described below, subject to contractual limitations, de-identification controls, and customer-specific restrictions where applicable.

6. AI and automated processing disclosure

The Services may use AI, machine learning, statistical models, rules-based automation, and other algorithmic methods to classify data, generate summaries, recommend actions, identify patterns, rank entities, score records, improve search, and support product functionality.

AI-enabled features may process business-related personal information, user-entered content, public-source information, customer-uploaded content, and interaction data to generate outputs or improve model performance, subject to technical, contractual, and operational safeguards.

Unless a separate written agreement states otherwise, Seven16 Group may use Customer Data and usage data in de-identified, aggregated, or transformed form to improve service quality, analytics, safety, abuse prevention, and AI system performance, provided that Seven16 Group does not intentionally identify an individual from de-identified data for those purposes.

If Seven16 Group offers an enterprise restriction on model training or product-improvement use, the scope of that restriction will be governed exclusively by the applicable order form, data processing agreement, or master services agreement.

AI outputs may be incomplete, inaccurate, outdated, inconsistent, or unsuitable for a specific use case. AI outputs are provided as decision-support tools and not as legal, underwriting, regulatory, compliance, safety, employment, credit, or professional advice.

Users and customers remain responsible for human review of AI-generated outputs before relying on them in operational, commercial, compliance, underwriting, or legal workflows.

7. Lawful bases for processing

Where applicable privacy laws require a legal basis for processing, Seven16 Group may rely on one or more of the following: performance of a contract, legitimate interests, consent, and compliance with legal obligations.

Legitimate interests may include operating the Services, securing systems, improving performance, preventing abuse, conducting analytics, supporting customers, and developing or refining product features, including AI-related features, where permitted by law.

8. Sharing of information

Seven16 Group may share information with:

• • Service providers and subprocessors that support hosting, infrastructure, analytics, customer support, communications, payment processing, authentication, storage, model operations, and security.
• • Affiliates or subsidiaries under common control, where relevant to operating the Services.
• • Business counterparties involved in a merger, acquisition, financing, asset sale, or similar corporate transaction.
• • Legal or regulatory authorities where required by law, court order, subpoena, or to protect rights, property, users, or the public.
• • Other parties with user consent or at the user's direction.

8a. No sale of personal information

Seven16 Group does not sell personal information in the ordinary sense of exchanging personal information for money to data brokers or advertising marketplaces, and it does not use third-party ad-tech tracking in the core application experience unless this Privacy Policy is updated to disclose such activity.

9. International data transfers

Seven16 Group may process information in the United States and in other jurisdictions where it or its service providers operate.

Where required by applicable law, Seven16 Group may use contractual safeguards such as standard contractual clauses or other recognized transfer mechanisms for cross-border transfers of personal data.

10. Data retention

Seven16 Group retains personal information for as long as reasonably necessary to provide the Services, fulfill contractual commitments, maintain security, resolve disputes, comply with legal obligations, and enforce agreements.

Retention periods may vary by data type, customer relationship, legal obligations, dispute posture, backup cycle, and security requirements.

Where appropriate, Seven16 Group may delete, anonymize, aggregate, or de-identify information when it is no longer needed in identifiable form.

11. Security

Seven16 Group uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.

No method of transmission or storage is completely secure, and Seven16 Group cannot guarantee absolute security.

12. Privacy rights

Depending on location and applicable law, individuals may have rights that include the right to access, correct, delete, port, or restrict certain processing of their personal information, the right to object to certain processing, and the right to opt out of certain automated decision-making or profiling where such rights apply.

California residents may have rights under the CCPA or CPRA, and individuals in the EEA, UK, or Switzerland may have rights under the GDPR or related laws.

Seven16 Group may request verification information before acting on a rights request and may deny or limit requests to the extent permitted by law.

Rights requests may be submitted to legal@seven16group.com.

13. Cookies and similar technologies

Seven16 Group may use cookies, local storage, and similar technologies for authentication, security, preferences, fraud prevention, analytics, and product functionality.

Where required by law, consent mechanisms may be used for non-essential technologies.

Users may control certain cookie settings through browser controls or consent tools, although some features may not function properly if essential technologies are disabled.

14. Children

The Services are intended for business and professional use and are not directed to children.

If Seven16 Group becomes aware that personal information has been collected from a child in violation of applicable law, it will take steps to delete that information as required.

15. Changes to this Privacy Policy

Seven16 Group may update this Privacy Policy from time to time.

If changes are material, Seven16 Group may provide notice through the Services, by email, or by other reasonable means before or when changes take effect.

16. Contact information

Questions, notices, and privacy requests should be sent to legal@seven16group.com.